“No Lunch Break/No Break” Policy

             In connection to customer focus, DOH CAR officials and employees shall attend to internal and external customers even during break periods.  Thus, employees present in the DOH CAR offices shall make their services available even to customers who arrive or seek services after working hours on a work day.

            The immediate supervisors shall see to it that all service units, especially those providing front-line services, are manned during lunch time and break periods from 10:00 to 10:15 AM, 12:00 to 1:00 PM, and 3:00 to 3:15 PM.  No customer shall be made to return another time to be attended to, or to come back the next day because they arrived at the office after office hours, as long as there are still available staff to attend to them.