Section 2. Customer Focus and Continual Quality Improvement Section 2.1 Quality Culture and Continual Quality Paradigm Being ISO 9001:2008 certified, the DOH CAR adopts a quality culture.  Thus, all employees are expected to commit to being customer-focused and the adoption of a continual quality improvement lifestyle. DOH CAR employees shall continually look for ways to … Continue reading Customer Focus & Continual Quality Improvement