Communication and Coordination
DOH-CAR employees shall communicate officially with customers, stakeholders and other partners through letters signed by the Head of Agency/Officer-in-Charge. Any verbal communication, commitment, agreement, or recommendation shall not be considered “official” until it is duly approved by the Head of Agency in writing. Initial boxes shall be provided for the Division Chiefs/OICs on the file copy of all out-going letters to indicate that they are aware of the contents.
DOH CAR employees shall conduct official coordinate with customers and stakeholders through channel/hierarchy. Staff shall not make decisions on their own but shall refer any decision, commitment or agreement to the supervisor(s), especially for difficult problems or concerns. The Head of Agency shall designate official spokespersons for emergencies/disasters, or risks. Concerned program managers and experts may represent their own programs during Kapihansessions.
All employees and officers provided with cellular phone allowance are expected to keep their cellular phones on “24/7”. All DOH-CAR employees (with or without cell phone/communication allowance) are expected to respond to text messages and telephone calls from other staff and their supervisors at all times, especially during emergencies, since DOH is a front-liner in the social service sector, especially for health emergencies, public health risks and disaster-related concerns. Thus, the supervisors with cellular phone allowance may share their allowance accordingly, with their staff.